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Q: What is your service area?
A: The continental United States and Canada.
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Q: On what criteria are your vendors selected?
A: Vendors are chosen with one idea in mind: our services are only good as our carriers. For that reason TMSI scrutinizes carriers based on on-time percentage (96% or better ), claims (2% or less), commitment to technology, and quality personnel.
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Q: How can TMSI save me money?
A: TMSI uses the principles of back-hauls and freight consolidation to help your company offset the necessary evil of transportation costs.
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Q: How can TMSI save me time?
A: By acting as your personal logistics consultant, expect your TMSI representative to have timely updates for each of your shipments including ETD's and ETA's, access to P.O.D.'s, instant accounting information, and immediate quotes. In an employment environment as competitive as today's, why hire, train and lose hard-to-come-by employees. Make TMSI your "in-house" traffic department.
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Q: What is your policy on freight claims?
A: As your logistics provider TMSI OSD department takes the time to file, follow-through, and resolve your claim issues. Fortunately, because claims occur less that 2% of the time, this department has plenty of time to answer all questions to the status of your grievance.
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